Policies
Shipping & Returns
Clear terms, no surprises.
Preview: direct-store checkout launches soon. Until then, Aero F1 orders are placed on Amazon and are shipped and returned under Amazon's terms.
Orders on Amazon
Orders placed through our Amazon listing are fulfilled under the shipping speed, tracking, and return window shown on that listing at checkout.
Direct-store orders (at launch)
When direct checkout opens on voyaege.com, this page will carry the full direct-store policy โ delivery estimates, freight handling for the Aero F1, and the return process โ before the first direct order is taken. No direct orders are accepted until these terms are published here.
Damaged or defective on arrival
If your chair arrives damaged or defective, contact us right away via the Support Center. Warranty service is handled by our U.S.-based service and repair center.