Support
Support Center
Your mobility should come with dependable support — ours is based in the U.S.
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Service & Repair
A U.S.-based service and repair center handles warranty service and repairs for every Aero F1.
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Parts & Operation
Questions about parts, charging, folding, or the joystick controller? Start with the FAQ, then contact us.
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Warranty Claims
Frame 5 years · motors 2 years · controller, batteries & joystick 1 year. See the warranty terms.
Fastest help today: message us through our Amazon listing — include your order number and a short description (photos or video help us resolve most issues in one round).
Before you reach out
Charging basics
Both batteries are removable and charge off the chair. Each battery is 24V 12Ah (288 Wh) and weighs about 4.5 lbs. The joystick display shows battery level at a glance.
Folding basics
The Aero F1 folds compactly for trunk storage and stands folded as shown on the product page. Make sure the fold is fully latched before lifting.